Cultivé Diamonds, LLC
Wyomissing, Pennsylvania
Effective Date: 07.03.2026

1. Introduction
Cultivé Diamonds, LLC ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase from us online, interact with us on social media, or meet with us for a private appointment or event.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.


2. Information We Collect
We collect information you provide to us directly, including:

Personal Identification Information: Your name, email address, mailing address, phone number, and billing address when you make a purchase, create an account, or contact us.

Payment Information: Credit and debit card numbers and billing details. Note: we do not store full payment card numbers. Payment processing is handled by secure third-party payment processors.

Communication Preferences: Your preferences for receiving emails, SMS/text messages, or other marketing communications from us.

Appointment and Event Information: Information you provide when scheduling a home appointment or registering for a trunk show or pop-up event.

Device and Usage Information: When you visit our website, we automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience. See Section 6 for more detail.


3. How We Use Your Information
We use the information we collect to:

- Process and fulfill your orders and purchases
- Send you order confirmations, receipts, and shipping notifications
- Respond to your inquiries and customer service requests
- Schedule and confirm private appointments and event participation
- Send you marketing emails and SMS messages, if you have opted in
- Personalize your experience on our website
- Improve our website, products, and services
- Comply with applicable legal obligations
- Protect against fraud and unauthorized transactions
- Enforce our Terms and Conditions and other legal rights

4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

Service Providers: We share information with trusted third-party vendors who assist us in operating our website, processing payments, sending emails and SMS messages, and fulfilling orders. These parties are contractually obligated to keep your information confidential and use it only to provide services on our behalf.

Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.


5. Email and SMS Marketing Communications
If you have opted in to receive marketing communications from us, we may contact you by email or text message with information about new products, promotions, events, and educational content related to lab-grown diamonds and fine jewelry.

Email: You may unsubscribe at any time by clicking the "unsubscribe" link in any marketing email we send you.

SMS/Text Messages: You may opt out at any time by replying STOP to any text message from us. Message and data rates may apply. Message frequency varies.

We will not send you marketing communications if you have not opted in, and we will honor all opt-out requests promptly.


6. Cookies and Tracking Technologies
Our website uses cookies — small data files placed on your device — to improve functionality and analyze traffic. We use:

- Essential Cookies: Required for the website to function (e.g., shopping cart, login sessions).
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Marketing Cookies: May be placed by third-party social media platforms when you interact with social sharing features on our site.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.


7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encrypted transmission (SSL/TLS) of sensitive data and restricted access to personal information within our organization.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.


8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will delete or anonymize it in a secure manner.


9. Your Rights and Choices
Depending on your state of residence, you may have the following rights regarding your personal information:

Access: The right to request a copy of the personal information we hold about you.
Correction: The right to request that we correct inaccurate or incomplete information.
Deletion: The right to request that we delete your personal information, subject to certain legal exceptions.
Opt-Out of Marketing: The right to opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at the information provided in Section 11. We will respond to your request within a reasonable timeframe.


10. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will delete that information promptly. If you believe we have collected information from a minor, please contact us immediately.


11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Cultivé Diamonds, LLC
5 Avondale DR
Wyomissing, Pennsylvania 19610
Email: concierge@cultivediamonds.com


12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.


This Privacy Policy was last reviewed on 07.03.2026.